Switching for good: Vision's move to simpler mobile

Key benefits:

• Saving hours with the self-serve Honest hub

• Getting fast customer support with live chat

• Supporting sustainability goals

As a registered charity and social enterprise, Vision strive to continually improve the delivery of sustainable leisure and cultural services. But their Head of Customer Support, Digital and Ventures Tom Blackwell, was spending more time managing business SIMs than doing good for the community.

The biggest burden

Transferring SIMs from leavers to new starters, for example, was “messy and time-consuming”. With each SIM locked into a confusing contract, Tom had to physically collect leavers’ SIMs to prevent new employees inheriting old numbers – a situation that often led to frustration in the team.

To make matters worse, the high turnover of account managers at Vodafone meant Tom was never sure who to speak to.

“Sorting SIMs used to be the biggest burden on my working day. It would take three weeks to sort a single SIM.”

Then there were the employees who’d regularly return from trips abroad with “huge bills they didn’t know they’d racked up.” 

Tom felt that Vodafone didn't value the partnership, and was looking for a change. “I wanted to build a relationship with a network that offered the service we needed and shared our values. That wasn’t going to happen with a big network.”

Putting Honest to the test

After discovering Honest on Instagram, Tom scheduled a call. He quickly found both companies shared a commitment to sustainability, with Honest’s B Corp status an added bonus. 

“Where there’s an option that’s sustainable and better for the environment, we’ll take it,” says Tom.

Vision’s SIM needs vary as much as their roles

A select group of Vision employees tested Honest SIMs to begin with, which quickly cleared up any concerns about signal coverage, even for those in remote locations.

From there, Vision took a phased approach. Each time an employee’s Vodafone contract ends, they move to Honest. 

Simplifying SIM management 

When it comes to managing the team’s SIMs, Tom no longer wastes time on hold to customer support. 

Instead, he manages everything in the Honest hub, from ordering SIMs “seamlessly” to controlling costs when employees go abroad.

On the rare occasion Tom can’t self-serve in the hub, he gets support in minutes from the Honest customer support team on live chat. 

“Managing 35 SIMs with Honest is quicker than dealing with one at Vodafone."

The hub also makes life easier for the finance team, giving access to invoices so they know where to allocate funds. 

For Vision, the value of the hub goes beyond day-to-day management. 

“The Honest hub gives us a real, holistic oversight of everything that’s happening on our mobile network. The amount of time it’s saved us has been huge,” says Tom.

The Honest hub demo video

Frustration to freedom

Simple SIM management, responsive customer support and self-serve in the Honest hub means Tom now spends less time dealing with mobile issues – and more time improving efficiency at Vision. 

“The quality of service and relationship we’ve built with Honest is unlike anything we’ve experienced before with a mobile network.”

Learn how you can remove the burden of managing your team’s SIMs at https://honestmobile.com/business.