How The Prospect Trust cuts admin and saves time with Honest

Key benefits: 

• Saving hours every week with straightforward SIMs

• Easy SIM management in the Honest hub

• Support queries sorted in minutes

The Prospect Trust supports over 6,000 students and 600 staff across three sites: a college, a school, and the central trust.

But until recently, their mobile setup was a tangle of long contracts, confusing portals and support delays.

Instead of supporting staff and students, Stephen Pink, Head of Network Services, was spending hours every week managing work phones.

“We were stuck in a never-ending cycle of two-year contracts, often for colleagues who had already left,” he says. The problem was made worse by The Prospect Trust juggling two mobile networks: O2 for the college and central team, and Vodafone for the school.

After growing frustrated with endless delays on support queries and not feeling “big enough to matter”, The Prospect Trust switched to Honest.

Honest business SIMs keep The Prospect Trust staff connected, wherever they are

A straightforward switch

Stephen started by giving Honest SIMs to departments without connections.

Once that went smoothly, The Prospect Trust phased their transition by department, giving employees refurbished phones at the same time.

“The SIMs were really easy and straightforward to set up,” says Stephen.

Staying in control

Instead of being spread across portals, the trust’s 70+ SIMs are now all easily manageable in the Honest hub, saving the team hours of admin every week.

“Finance knows exactly how much each person costs and their school or team,” says Stephen. “That’s a big win.” The team can also instantly add or reassign SIMs, rather than wait years for contracts to end – a major benefit given that staff regularly change.

“We can make changes in the hub without faff or delay. Honest just gets it done.”

The Honest hub. Self-serve your SIMs, add new starters, assign cost centres and toggle roaming in a click.

Speedy self-serve and support

Before Honest, The Prospect Trust had to drive physical SIMs between its three sites or arrange handovers in person for setup. This often led to SIMs getting lost or forgotten about, causing confusion and delays.

Now, new starters get their Honest eSIM via email, so they can set up instantly, wherever they are.

This is further enhanced by the quick support on hand from the Honest team whenever The Prospect Trust needs it.

“Everything was low priority and took ages to sort with our previous networks,” says Stephen. “We’d raise a ticket and wait three days, only to bounce between departments. Now getting things done is straightforward. Honest is a huge time saver.”

It’s also an “added bonus” that Honest aligns with the trust’s eco-credentials, helping to shrink their carbon footprint with carbon-negative SIMs.

“If you want to make your life easier, switch to Honest” Stephen says, "it's completely different to the big networks”.

To find out how switching to Honest could save you time, book a meeting.